In this episode of AI Impact Talk, Thembekile Mrototo sits down with Yoli Mqoboli, Managing Director at Sunguti Business Solutions, to explore how human-centred AI can transform workplaces. They discuss the challenges of implementing AI in HR, from minimising bias to ensuring fairness in pay and rewards, while keeping empathy and human judgement central to every decision.
Yoli explains how Sunguti Business Solutions uses AI to analyse people data meaningfully, automate administrative processes, and support equitable reward practices. She emphasises that technology is a tool to enhance, not replace, human decision-making, particularly in a context shaped by historical inequalities. The conversation also touches on multi-generational workforces, the balance between financial and non-financial rewards, and the importance of transparency and continuous review to maintain fairness.
For organisations and leaders, Yoli’s insights stress the need to define problems clearly before applying solutions, customise AI to organisational context, and integrate ethical oversight. She describes AI as an equaliser, enabling fair, data-driven decisions that empower employees and correct historical pay disparities.
The episode highlights that human-centred AI is not just about automation or efficiency; it is about fairness, accountability, and creating workplaces where employees feel valued and supported.
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