Cape Town, 18 December 2024: Telkom, South Africa’s leading telecommunications company, continues to redefine the mobile retail experience with the opening of its second Store of the Future at Canal Walk, Cape Town. Building on the success of the ground-breaking inaugural store in Menlyn, Pretoria, this new space showcases Telkom’s commitment to innovation, customer-centric design, and environmental sustainability.
The Canal Walk store marks the next step in Telkom’s ambitious vision to revolutionise the retail landscape across South Africa. Designed to integrate cutting-edge technology with an immersive and dynamic customer journey, the store offers a fully digitised ecosystem that ensures convenience, efficiency, and a futuristic shopping experience.
Telkom’s Executive for Direct Sales Retail, Mark Jordaan highlighted the significance of the Canal Walk launch: “Our Store of the Future concept is transforming the way South Africans engage with technology and retail. This store isn’t just a space to buy products; it’s a hub for meaningful interactions, innovation, and discovery. We’re thrilled to bring this world-class experience to the vibrant city of Cape Town.”
The Canal Walk store introduces several key features designed to enhance the shopping experience, including:
- Fully Digitised Environment: Customers can enjoy self-service counters and digital interfaces that streamline the purchasing process, empowering visitors to navigate services independently and efficiently.
- AI-Driven Personalisation: The store leverages artificial intelligence to offer tailored solutions and recommendations, ensuring a personalised journey for every customer.
- Paperless Innovation: In alignment with Telkom’s Environmental, Social, and Governance (ESG) goals, the Canal Walk store operates as a paperless environment, reinforcing the company’s commitment to sustainability.
- Immersive Technology and Gaming Hub: Featuring the latest digital and immersive content from leading equipment manufacturers (OEMs), the store also offers a dedicated space for gaming enthusiasts to explore cutting-edge technologies.
From eliminating queues to fostering engaging interactions, Telkom’s Canal Walk store redefines what modern retail should look like. Visitors can expect an environment where technology seamlessly meets customer needs, making every visit efficient, enjoyable, and inspiring.
With plans to expand the Store of the Future concept to other key locations nationwide, Telkom continues to lead the charge in transforming South Africa’s telecommunications and retail sectors.
For more details on Telkom’s Canal Walk Store of the Future, visit www.telkom.co.za or follow Telkom on X @TelkomZA and Facebook @TelkomZA.
