AI Impact Talk
South Africa’s insurers enter the age of agentic AI as CX becomes the new battleground
Despite South African insurers investing significantly in digital transformation over the past decade, many customers still experience fragmented and slow journeys that rely heavily on manual processes.
Agentic Artificial Intelligence...
More Than “A Human in the Loop”
Good grammar, perfect spelling, and beautifully constructed sentences were once hallmarks of a great copywriter. But as AI becomes increasingly capable of mastering these technical skills, the very things...
Zoho simplifies multichannel marketing with a rebuilt Campaigns platform and AI agent capabilities
The enhanced platform brings email, SMS and WhatsApp marketing together, helping businesses streamline campaign management, improve customer engagement and automate marketing workflows.
Zoho today announced a major update to Zoho...
Before an AI agent gets authority, make it pass a failure test
A customer-service AI agent handles a refund correctly during a demonstration. It finds the order, checks the policy and prepares the payment. The result looks convincing. But what happens...
AI is coming for blue-collar work too – why South Africa’s skills training needs a rethink
Artificial Intelligence (AI) is often framed as a threat reserved for desk jobs, but blue-collar work is far from immune. While corporate offices use AI to automate administrative tasks,...
Westcon-Comstor helps Cisco partners capitalise on AI demand with SAIL programme
Initiative combines commercial enablement, technical training and ecosystem expertise to help EMEA partners capture AI opportunities
Westcon-Comstor, a global technology distributor specialising in cybersecurity, networking and hybrid cloud solutions, has...
Sophos helps organizations secure the AI-Era network as demands on performance and protection grow
New innovations give organizations greater visibility and control over AI use, deliver up to 4X higher protected throughput, and strengthen network detection and response across increasingly complex environments.
Sophos, a...
AI, security and technology sovereignty reshape enterprise priorities in South Africa, according to New Dell Technologies study
84% of South African business and IT leaders say macroeconomic conditions are making them more selective and outcome-driven in their technology investments, while 82% would prefer to consolidate...
From insight to action: why agentic AI could redefine the future of treasury
For more than a decade, treasury transformation has largely been focused on visibility. Organisations invested heavily in digitisation to improve cash visibility, automate reconciliations, strengthen forecasting capabilities and provide...
Agentic AI and orchestration will drive the next chapter of customer experience in West Africa
Customer experience (CX) is entering a new phase in Nigeria and across West Africa as organisations expand their use of digital channels. Organisations are moving beyond basic automation towards...
