Trust is what will make or break AI voice agents
South African businesses are showing real interest in AI voice agents, and for good reason. The technology has come a long way and can now respond quickly, hold more...
Ozow formalises leadership in governance and risk with appointment of Tendi Nyathi as Chief Risk and Governance Officer
South African payments provider Ozow has appointed Tendi Nyathi as its Chief Risk and Governance Officer (CRGO), effective 1 April 2026, formalising a long-standing strategic focus on governance, risk,...
Why expert advisory matters more than ever in CX outsourcing
Navigating the intersection of Business, BPO providers, CX technology and End-customers
Customer experience outsourcing has become far more complex than simply choosing a contact centre provider in the right geography...
AI readiness starts with data architecture, not algorithms
Most South African organisations we engage with say they are exploring artificial intelligence (AI) but far fewer can explain how their existing data architecture will sustain it. The current...
Study: Only 11% of banks globally have cracked the code on trustworthy AI
Even as AI spending surges, few banks have established the necessary governance and guardrails – and nearly half misjudge their own AI readiness.
In banking, trust isn't optional – it's...
Deepfake fraud escalates as detection technology enters South Africa
Partnership with Certified AI Access and Reality Defender delivers real-time detection of AI-generated fraud across voice, video, image, and text for South African financial institutions.
Certified AI Access, a South...
AI projects are failing at alarming rates, and the problem started long before AI
As organisations around the world accelerate their investments in artificial intelligence, digital transformation and data analytics, a growing number of industry experts are warning that many companies are still...
Africa’s developer surge highlights a gender gap and opportunity
BCG analysis finds that scaling Africa’s software developer base could unlock major economic value, competitiveness and long‑term growth across the continent, with the inclusion of women representing one of...
Why AI voice agents are being met with open arms
For years, the South African contact centre industry has been building the foundations of digital customer service. While the traditional automated systems that aided them have served us well, we...
How to hire front-end developers in 2026: Skills, costs & screening process
Hiring front-end developers in 2026 costs between $25 and $120 per hour depending on region and seniority. The actual rate depends on experience, product complexity, and performance expectations. Modern...
Top Education Software Development Companies in 2026: How to Choose the Right Partner
In 2026, building education software requires scalable architecture, solid user experience, and deep domain experience. Software being developed today will rely heavily on personalization of the experience, analytics, and...
Infobip South Africa appoints Lauren Potgieter as new Country Manager
Infobip South Africa, a communication platform for businesses and a leader in omnichannel customer engagement, has appointed Lauren Potgieter as Country Manager in a strategic move to accelerate growth...
