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AI News Desk

SNG Grant Thornton webinar highlights importance of turning fraud investigations into institutional learning

Fraud prevention should not end when an investigation is closed. Organisations need to use every fraud incident to understand what failed, strengthen controls and reduce the likelihood of the...

Maintenance, not technology, is deciding whether South Africa’s solar boom pays off

Rhino Energy Solutions says operations and maintenance (O&M) and not panel quality, financing structure, or even load shedding is now the single biggest determinant of whether a solar and...

Workforce Holdings launches new AI-Zone – turning paperwork chaos into instant, usable data

Workforce Holdings has introduced a customisable, cloud-based workforce AI processing platform to bridge the gap between traditional paper workflows and modern digital enterprise systems. This digital platform enables the...

Huawei Cloud rolls out enterprise AI products across the board, building an Open Agentic Cloud

On September 18, Dr. Peter Zhou, Director of the Board at Huawei and CEO of Huawei Cloud, delivered a keynote titled "The Agentic Cloud for the Agentic World: Build...

Four in ten South African consumers are comfortable with AI agents applying for credit, Experian research finds

Consumers are moving beyond using AI to research financial products, with growing confidence in AI agents supporting parts of the lending journey, creating new opportunities and challenges for financial...

The bedroom, the ring light, the upload button: Openserve backs the creators moving South African culture

Openserve confirmed as Headline Sponsor of the 2026 South African Social Media Awards It usually starts small. A phone propped against a wall. A ring light balanced on a stack...

African cities rank among world’s most enthusiastic AI adopters despite infrastructure deficits, new BCG index finds

London, Dubai, New York City, Washington, DC, and Amsterdam top the rankings of the world’s most intelligent cities according to new research from Boston Consulting Group (BCG). Yet even...

The human touch in an AI-driven customer experience

When a customer can't tell whether they're talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or...

Kaspersky discovers a new version of MacSync malware stealing credentials and crypto from macOS users

Kaspersky researchers have discovered a sophisticated, updated version of the macOS infostealer known as MacSync. First emerging in 2024–2025 as a variant of the AMOS stealer, the malware has...

AI fluency is not data competence, warns PBT group

Artificial Intelligence (AI) is giving data professionals faster ways to write code, generate queries, prepare documentation, and work through technical problems. For junior talent in particular, that creates opportunities...

Standard Bank Group Technology Hackathon 2026 gets underway with challenge to solve Africa’s biggest AI opportunities

The 2026 Standard Bank Group Technology Hackathon officially got underway as more than 252 innovators from across Africa answered a challenge to harness artificial intelligence and emerging technologies to...

26 346 new call centre jobs, and how SA is making them stick with AI

Frontline voice work has some of the highest churn of any job globally, but South Africa’s growing pipeline of young, first-time workers don’t need to face that reality the...
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South Africa’s insurers enter the age of agentic AI as CX becomes the new battleground

Despite South African insurers investing significantly in digital transformation over the past decade, many customers still experience fragmented and slow journeys that rely heavily...

Founders at Work returns with a stronger focus on practical AI implementation for scaling founders

The second instalment builds on insights from 1 523 scaling founders across all nine provinces and will help established QSE businesses move from experimenting...

Kaspersky reveals how generations discover sales offers and shares online security tips

A recent global Kaspersky survey highlights that Gen Z finds sales offers through creators and social media (48%), while Boomers prefer search engines (38%)...

More Than “A Human in the Loop”

Good grammar, perfect spelling, and beautifully constructed sentences were once hallmarks of a great copywriter. But as AI becomes increasingly capable of mastering these...

Zoho simplifies multichannel marketing with a rebuilt Campaigns platform and AI agent capabilities

The enhanced platform brings email, SMS and WhatsApp marketing together, helping businesses streamline campaign management, improve customer engagement and automate marketing workflows.  Zoho today announced...
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