AI Impact Talk
The role of AI in democratising access to justice
The South African Constitution recognises access to justice as a fundamental human right. But in reality, most South Africans lack access to the legal advice they need to protect...
Organisations with trustworthy AI practices are 15 times more likely to see strong ROI, per study findings
The number one reason employees override AI in the field? When AI can't explain a decision it’s made.
Most organisations still lack the data foundation needed to make...
AI risk is the next test of ESG maturity
Artificial intelligence has moved from experiment to infrastructure. It is being built into customer service, credit processes, recruitment, operations, compliance, and strategy. In many businesses, AI is already shaping...
The value of AI: It’s down to integration and articulation within systems
The organisation only feels the value of AI when it is deeply connected to the business it serves, says Jacqui Bond, Practice Head of AI Transformation Services at Braintree.
In...
Working with AI can transform employee wellbeing
AI is rapidly changing the way we work and the way our workplaces operate and has the capacity to improve or undermine employee wellbeing at work, depending on how...
AI is decentralising corporate training as demand for workplace learning surges
New technology is putting training creation into the hands of employees and subject experts as the global corporate e-learning market heads towards US$335 billion
The global corporate e-learning market is...
The leadership reset South Africa needs to transform customer experience
Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing Customer Experience (CX) at the centre of organisational strategy. This shift reflects...
Why retailers must now earn the trust of AI agents, not just shoppers
Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. Salesforce's Fourth Edition State of Commerce report found...
Why it’s important for AI to speak our language
When farmers take a photo of unfamiliar spots on a crop and ask a question on their phone, they’re not thinking about digital systems or models. They are looking...
When the hype around GenAI settles, where will the value begin?
A few years ago, Artificial Intelligence (AI) was mostly an experiment. Companies saw it as futuristic, expensive, and typically only accessible to big tech firms. Then Generative AI (GenAI)...
