AI Impact Talk
Pilot launches Navigator, a home-grown AI intelligence layer for South Africa’s restaurants
Pilot, the point-of-sale platform and control centre behind South Africa’s leading restaurant and hospitality brands, has launched Navigator, its new AI intelligence layer built to turn the wealth of...
The more we automate, the more we need human judgement
AI is changing how media monitoring companies track, process, and analyse coverage. I do not believe the choice is between technology and people. AI can take on more of...
Huawei Cloud rolls out enterprise AI products across the board, building an Open Agentic Cloud
On September 18, Dr. Peter Zhou, Director of the Board at Huawei and CEO of Huawei Cloud, delivered a keynote titled "The Agentic Cloud for the Agentic World: Build...
Four in ten South African consumers are comfortable with AI agents applying for credit, Experian research finds
Consumers are moving beyond using AI to research financial products, with growing confidence in AI agents supporting parts of the lending journey, creating new opportunities and challenges for financial...
52% of South African facilities managers say the lack of AI could influence a software switch
Artificial intelligence is starting to influence the way South African facilities managers choose technology, even before it has fully changed the way many buildings are run.
MRI Software’s latest South...
African cities rank among world’s most enthusiastic AI adopters despite infrastructure deficits, new BCG index finds
London, Dubai, New York City, Washington, DC, and Amsterdam top the rankings of the world’s most intelligent cities according to new research from Boston Consulting Group (BCG). Yet even...
The future of healthcare is human, not artificial
Why AI will never replace the one thing patients need most: human care.
When most of us hear the words artificial intelligence, we imagine robots replacing people. In healthcare, the reality...
The human touch in an AI-driven customer experience
When a customer can't tell whether they're talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or...
26 346 new call centre jobs, and how SA is making them stick with AI
Frontline voice work has some of the highest churn of any job globally, but South Africa’s growing pipeline of young, first-time workers don’t need to face that reality the...
AI chatbots and corporate liability: A South African perspective
With the growing use of artificial intelligence and its integration into corporate systems, a key question arises: can a company be held responsible for misleading statements made by its...
